No. RC Direct Import is a wholesale supplier. We supply
products to registered businesses such as discount variety stores, giftware
shops, garden centres, and hardware retailers. We do not sell directly to the
general public.
Simply click “Register For Access” on our website and complete the wholesale account form with your business details. Once approved, you’ll gain access to wholesale pricing, catalogues, and the ability to place orders online.
No. There is no minimum order amount. Products are sold in Inner/carton
quantities only, and the required carton quantity is listed on each product
page.
Yes. You can pre-order upcoming products or reserve stock
during seasonal launches. Pre-orders will be dispatched once stock becomes
available.
If your order has not yet been packed or dispatched, we may
be able to make changes or cancellations. Please contact our sales team as soon
as possible to request adjustments.
Yes, we deliver Australia-wide using reliable freight partners. Freight costs and delivery times depend on your location and the size of your order.
Yes. We offer free delivery within metro areas of each state for orders that meet the required order value. Outside of this area, freight is charged at discounted wholesale rates.
Freight is charged based on the order size, weight, and destination. We always aim to
provide the most cost-effective rate through our trusted carriers.
Yes. Customers are welcome to pick up orders directly from our warehouse in Acacia Ridge, QLD. When checking out, please select your address named “Pick Up” so our team knows not to dispatch via
freight.
Orders are typically dispatched within 2–3 business days once payment is received (or upon approval for account customers). Delivery times vary depending on your location — usually 1–3 days within Queensland and up to 7 days interstate.
Yes. We offer a wide selection of seasonal ranges throughout the year, including Christmas, Easter, Mother’s Day, Father’s Day, and Anzac Day collections. Seasonal stock is available for pre-order to ensure you don’t miss out.
Yes. Our catalogues and price lists are available to all registered wholesale customers. You can download them directly from your account or request a copy from our sales team.
Yes. We encourage our wholesale customers to use our product
images and descriptions for marketing purposes. Please ensure the product codes
and branding remain unchanged.
If a product is temporarily unavailable, you can choose to backorder it or remove it from your order. We will notify you as soon as the stock is replenished.
We accept bank transfer (EFT) and credit card payments. Payment details are included on all invoices. Trade account
customers may also pay on 30-day terms if approved.
Yes, approved customers may apply for a 30-day trade account. Credit applications are subject to approval based on trading history and references.
You can download and complete our Trade Credit Application Form from the website or request a copy from our accounts
department. Applications are reviewed within 3–5 business days.
Yes. All prices listed on our website are GST exclusive, and 10% GST will be added at checkout or on your invoice.
Our showroom is located at Acacia Ridge, Brisbane (QLD). Wholesale customers are welcome to visit by appointment to view our full product range and seasonal collections.
You can contact us via email or phone during business hours. Alternatively, use the Contact Us form on our website, and our team will respond promptly.
We have sales representatives servicing New South Wales. If you’d like a rep to visit your store, please contact us to arrange a time.
Absolutely. If you receive damaged or faulty goods, please contact us within 7 days of delivery with photos and item details. Our team will arrange a replacement, credit, or refund where applicable.
